Term and Conditions

Welcome to Outlet Bike Core Parts Store (“we”, “us”, or “our”) at www.bikecoreparts.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. User Responsibilities

1.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Promptly update any changes to your information

1.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the site
• Misrepresent your identity or affiliation
• Use automated systems to extract data without permission

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in describing our:

• BMX Bikes and Components
• Cyclo Cross Equipment
• Mountain Bike Parts
• Specialized Components (Forks, Handlebars, Wheels)

However, we cannot guarantee that product colors or specifications match exactly what appears on your screen.

2.2 Performance Specifications

All performance claims are based on manufacturer specifications and intended for experienced cyclists. Proper installation and maintenance are required to achieve stated performance.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive:

• Order confirmation via email
• Shipping notification with tracking

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in USD. International customers may incur currency conversion fees.

3.3 Shipping

Shipping options:

• Standard Shipping ($12.95): Via DHL/FedEx – 10-15 business days after processing
• Free Shipping: Via EMS for orders over $50 – 15-25 business days after processing

We ship worldwide except to certain Asian countries and remote regions.

4. Returns and Exchanges

4.1 Return Policy

We offer a 15-day return policy from delivery date for unused items in original packaging with all tags intact. Special conditions apply to:

• Forks: Cannot be returned if installed (potential stress damage)
• Handlebars: Cannot be returned with mounting marks
• Wheelsets: Cannot show signs of use

4.2 Return Process

1. Email [email protected] with subject “Return/Exchange Request – Order #[Number]”
2. Include product details, reason, and preferred resolution
3. Wait for return authorization (1-2 business days)
4. Ship to: Outlet Bike Core Parts Store Returns, 1322 Garrett Street, Grand Rapids, US 49503

4.3 Refunds

Refunds are processed within 5 business days after inspection:

• Credit cards: 3-10 business days
• PayPal: Typically within 24 hours

Original shipping fees are non-refundable except for defective items.

5. Intellectual Property

All content on our site (logos, text, images, designs) is our property or used with permission. You may not:

• Reproduce, modify, or distribute our content without permission
• Use our branding for any purpose without authorization
• Reverse engineer any software or systems

6. Liability Limitations

6.1 Product Use

Our components are designed for experienced cyclists. We are not liable for:

• Improper installation or maintenance
• Racing or extreme use beyond manufacturer specifications
• Personal injury or property damage from product use

6.2 Website Use

We strive to maintain continuous site availability but are not liable for:

• Temporary unavailability due to maintenance
• Technical issues beyond our reasonable control
• Third-party service interruptions (payment processors, shippers)

7. General Provisions

7.1 Governing Law

These terms are governed by the laws of Michigan, USA. Any disputes shall be resolved in Grand Rapids courts.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

For questions:

• Email: [email protected]
• Address: 1322 Garrett Street, Grand Rapids, US 49503