At Outlet Bike Core Parts Store, we stand behind our premium cycling components with the same commitment to quality that performance cyclists demand from their gear. If your BMX bike fork, mountain bike handlebars, or other components don’t meet your expectations, our straightforward returns process ensures you’re back on track quickly.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition
  • All tags and protective coverings must remain intact
  • Proof of purchase is required

Important Note:

For safety reasons, the following components cannot be returned once installed or used:

  • Forks (due to potential stress damage from installation)
  • Handlebars (if any mounting marks are present)
  • Wheelsets that show any signs of use

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Rider Support Team at [email protected] with the following information (template provided below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Outlet Bike Core Parts Store Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

Product Name: [e.g., SRAM Mountain Bike Forks]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product)]

Attached: Photos of the product (if applicable)

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

Step 3: Ship Your Return

Package your item securely with all original packaging materials and include:

  • Copy of your invoice
  • Return authorization number clearly visible

Ship to:
Outlet Bike Core Parts Store Returns
1322 Garrett Street
Grand Rapids, US 49503

Step 4: Processing Your Return

Once received, we’ll inspect your item within 3 business days and notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable, except for defective items.

Exchange Process

For exchanges:

  1. Follow the standard return process
  2. Specify your desired replacement item in your request
  3. We’ll ship your new item once the return is approved (additional charges may apply for price differences)

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Include all customs documentation
  • Mark package as “Returned Goods” to avoid customs fees

Damaged or Defective Items

If you receive damaged or defective components (like cracked forks or bent handlebars):

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage and packaging
  3. We’ll provide a prepaid return label and expedite your replacement

Performance Cyclist Promise: We understand that when your components don’t perform, your ride suffers. That’s why we prioritize returns of high-performance parts like wheelsets and cyclo-cross components, ensuring minimal downtime for serious riders.

For any questions about our returns policy, contact our Rider Support Team at [email protected].