Welcome to the Outlet Bike Core Parts Store FAQ page. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Our rider-support team is always ready to help at [email protected].
About Our Store
Who is Outlet Bike Core Parts Store for?
We cater to performance-focused cyclists worldwide who need reliable, high-quality bike parts delivered quickly. Our customers range from competitive racers who can’t afford downtime to enthusiasts building their dream bikes. Whether you need BMX components for durability, mountain bike forks for technical trails, or aero wheels for speed, we’ve got you covered.
What makes your store different?
Unlike generic retailers, we’re cyclists serving cyclists. Our warehouse team are all riders who understand your needs. We pre-inspect all components and use cycling-optimized packaging to ensure your parts arrive ready to install. Plus, we offer rider-to-rider support from people who actually understand bike components.
Products
What types of bike parts do you specialize in?
We focus on performance-oriented components across several categories:
- Complete bikes (BMX, Cyclo Cross, Mountain Bikes)
- Critical components (Forks, Handlebars, Wheels)
- Premium brands (Zipp, SRAM, Deda Elementi)
Are your products new or used?
All our products are brand new and come with full manufacturer warranties unless otherwise specified. We don’t sell used or refurbished items as part of our standard inventory.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save shipping information, and view order history. We never share your information with third parties.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password. If you don’t receive the email within 10 minutes, check your spam folder or contact us at [email protected].
Shipping & Delivery
What are my shipping options?
We offer two shipping methods tailored to cyclists’ needs:
- Standard Shipping (10-15 business days): $12.95 flat rate via DHL/FedEx with full tracking and insurance. Ideal when you need parts like Zipp wheels or SRAM components quickly.
- Free Shipping (15-25 business days): Free on orders over $50 via EMS with tracking. Perfect for value-focused cyclists stocking up on items like Deda Elementi handlebars where timing isn’t critical.
How long does order processing take?
Our warehouse team (all cyclists themselves) processes orders in 1-2 business days. This includes picking, packing, and quality-checking your BMX grips or cyclo-cross wheels. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. Our shipping options are optimized for global delivery. If you’re unsure about delivery to your location, email us at [email protected] with your address and we’ll confirm availability.
Payments
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for secure checkout. All payments are processed through our secure payment gateway with encryption for your protection.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We don’t store your full credit card details on our servers. For added security, you can also choose to pay through PayPal.
Returns & Exchanges
What is your return policy?
We stand behind every product we sell. If you’re not 100% satisfied, you can return any item within 15 days of delivery for a full refund. Items must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t process refunds for items lost in return transit.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact & Support
How can I contact customer service?
Our rider-support team (actual cyclists who understand your needs) is available at [email protected]. We typically respond within 4 hours during business days. Our physical address is 1322 Garrett Street, Grand Rapids, US 49503, though we operate primarily online.
Do you offer technical support for products?
While we can provide basic installation guidance, for detailed technical support we recommend contacting the product manufacturer directly. Most components come with manufacturer support contacts. We’re happy to help connect you with the right resources if needed.
Ride further, ride faster, ride sooner with Bike Core Parts. Have a question we didn’t answer? Reach out to our rider-support team today!